Course Description
This course examines how attractions employees can effectively serve guests with disabilities.
The course provides a variety of real-life scenarios in serving guests with disabilities that employees in attractions can expect to encounter. It defines the concept of disability, gives examples of preferred words and actions employees can use in everyday situations and examines customer service situations and how to deal with irate guests.
Each section of the course includes an interactive quiz to reinforce learning.
This is an excellent course for front-line employees, new hires or employees returning for the new season.
Prices
| Member Status |
Price |
| *Member |
$24 |
| Nonmember |
$34 |
*Login to access IAAPA member pricing.
Details
CEUs: 1.0
Training Time: 45 minutes
Language: American English
Key Features: Video, Audio Narration, Inline Activities
This course is in the process of being updated and is unavailable for purchase at this time.
