Online Learning Home | My Account Attractions Industry Training Professional Development Product Catalog FAQs Shopping Cart Home > FAQs Frequently Asked Questions Question Answer This is my first time purchasing online courses from IAAPA. Where do I start? The first step is to register for a new account. I am already an IAAPA member with an account. Why do I need to register for another account? IAAPA's online learning management system (LMS) is separate from your IAAPA member account. The good news is you receive the same exclusive benefits from your IAAPA membership on the LMS. Simply register for a new account, or login to your existing account here. Not an IAAPA Member yet? Learn about IAAPA Membership. I have an online learning account, but I can't remember my password. How do I reset my password? IAAPA's online learning account is separate from your IAAPA member account. If you are an existing user, reset your password here. If not, please register for a new account. Can I purchase courses for someone else? Yes! It is simple to purchase courses for other users. Once you have selected the course, before adding it to your cart, edit the number of Seats you would like. Seats are equal to courses in this instance. Use the Register dropdown list to select "Purchase for someone Else". Proceed to check out as usual. From My Account, you can easily assign courses to existing users by emailing them, or you can assign courses to new users by creating an account and emailing them. They will access the courses by logging into their own accounts. I bought a Professional Development Subscription. How do I access the included courses without additional fees? All courses listed on the Professional Development page are included with your subscription. Courses can be selected at any time during your subscription year. Simply add the course(s) to your cart and continue to check out. The subscription discount is automatically applied and you will receive an order confirmation detailing the discount. Where do I access the courses that I purchased? Once you have succesfully completed an order, courses can be found in the Files and Training section of My Account. Someone else purchased a course for me. How do I access the course? If you are an existing user, you will have received an email inviting you to login to your account to view your course. If you are a new user, you will have received an email with instructions and credentials to login to your new account. The course can be found in the Files and Training section of My Account. If you do not see the new course, please follow up with the purchaser so they can assign the course to you. Where can I find a history of my purchases? Once you have succesfully completed an order, a list of purchases can be found in the Order History section of My Account. How long do I have access to the courses that I purchased? Learners are given 90 days from the date of purchase to complete a course. After 90 days has expired, the course will no longer be available to launch, however, if completed, the certificate of completion will remain in your account. Refunds are not granted for courses not started or completed within 90 days. I am unable to launch the course in my Files and Training. If 90 days has expired, your course is no longer available. If the course has not expired and you experience issues when attempting to launch, please contact Online Course Support for assistance. There are no prices listed for bulk order purchases of online courses. Is special pricing available? Please contact IAAPA Education to discuss bulk pricing options. Will I receive a certificate of completion for each course? A certificate of completion is granted upon successful completion of each course. Included on the certificate is the learner's name, course name, date of completion, as well as the continuing education units (CEUs) assigned. How are continuing education units (CEUs) calculated? CEUs are assigned based on the typical amount of time a learner needs to complete a course. IAAPA CEUs follow this scale: 0-30 minutes = 0.50 31-60 minutes = 1.0 61-90 minutes = 1.5 91-120 minutes = 2.0 Will continuing education units (CEUs) earned from completed courses count torward IAAPA Certification? CEUs accumulated from completed courses will count toward our current certification programs. It is Important to note, IAAPA’s certification programs are evolving to an assessment based program, with a 2021 estimated launch date. For more questions about IAAPA Certification Programs contact Alissa DeMeglio at ADeMeglio@IAAPA.org. Don't see the answer to your question here? Email Rena Quinata at RQuinata@IAAPA.org.