 *New Course* Effective Strategies for Providing Exceptional Guest Service
In the attractions industry providing exceptional guest service is one of the primary responsibilities for all team members. This IAAPA course explores strategies for effectively communicating and responding to guests. Learn more.
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 *Curso Nuevo* Encuentro Virtual IAAPA 2021: América Latina - Recorridos de Atracciones
Viaje virtualmente por México para visitar seis atracciones únicas e innovadoras. Estos tours educativos, presentados durante el Encuentro Virtual IAAPA 2021: América Latina, ofrecen una mirada tras bambalinas de cada atracción. Conozca más.
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 *Newly Updated* IAAPA First Steps Bundle
Comprised of five separate self-paced courses, First Steps are intended to train employees on the skills needed to ensure guests have a safe and positive experience in your attraction. These courses are excellent for frontline employees, new hires or employees returning for the new season. Learn More.
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 *New Course* Food Safety: Foundations for Leading an Effective Food Safety Program
Food service managers and supervisors are tasked with maintaining important preventative programs to avoid risks and ensure the safety of guests and staff. This IAAPA course explores elements of an effective safety program and how to build a culture of safety in your food and beverage operation. Learn more.
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 *New Course* Fundamentals of Effective Copywriting
Learn how to reach your target audience with a marketing message that enhances your brand, appeals to their interests, and distinguishes you from the competition. This IAAPA course introduces the fundamentals needed for effectively writing copy to market your products. Learn more.
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 *New Course* IAAPA Security Training Course Series
This five-part series will provide a greater understanding of how to recognize and respond to critical incidents that range from suspicious behavior, hostile intruders, guest screening, and managing heightened emotions. Learn more.
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 *New Course* IAAPA Virtual Conference 2021
2021 is a whole new world for the attractions industry. To help your attraction or facility prepare for this challenge, on April 7-8, 2021 IAAPA brought together industry leaders and top speakers for an IAAPA Virtual Conference featuring 12 EDUSessions and 2 Keynote presentations that focused on resilience and recovery. Learn More.
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.PNG) *New Course* Managing Employee Safety Compliance
This IAAPA course focuses on the importance of training your employees to make safety a priority, identify risks, and use checklists for documentation and inspections. This is an excellent course for managers and supervisors in facility operations or maintenance, including FECs, large and small attractions, and theme parks. Learn more.
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 *New Course* Recruiting for the Attractions Industry: Elements of an Effective Job Posting
Building a successful team for your organization starts with identifying the necessary skills for the jobs and then communicating them effectively to potential candidates. This IAAPA course explains how to use job analysis to identify the necessary skills for positions in your organization and the elements of a well-written job description. Learn more.
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 *New Course* The Importance of the New Employee Onboarding Experience
This IAAPA course examines the elements of a positive onboarding experience and why it’s important to the success of your new employees. This is an excellent course for Human Resources professionals, trainers, supervisors, managers, or teams that are a part of the onboarding process at your attraction. Learn more.
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 *New Course* Understanding Your Sales and Inventory Reports
This IAAPA course will provide you with a basic understanding of sales and inventory reports, and how to use them to gain information for making sound decisions in your organization. This is an excellent course for first-time managers or supervisors in a retail or games operation. Learn more.
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.jpg) First Steps: Games Operations
This IAAPA online course is designed to help game employees with the skills they need to ensure guests have a positive experience. Learn more. Disponible en Español.
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 First Steps: Guest Relations
This IAAPA online course introduces your employee to the concept of guest services and their critical role in delivering a quality guest experience. Learn more. Disponible en Español.
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 First Steps: Ride Operations
This IAAPA online course is designed to help ride employees with the skills they need in order to ensure guests have a safe and positive experience. Learn more. Disponible en Español.
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 First Steps: Safety
This IAAPA online course is designed to help employees with the skills they need in order to maintain a safe working environment. Learn more.
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 First Steps: Supervision
This IAAPA online course is designed to help train new supervisors on the skills they need in order to make a successful transition into their frontline management role. Learn more. Disponible en Español.
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 IAAPA Expo | Virtual Education Conference 2020
Access content from the global attractions industry premier event that took place November 16-18, 2020. Even though we didn't come together in-person for IAAPA Expo in Orlando, we still brought IAAPA members together for a virtual conference full of insight and inspiration. This on-demand conference features 22 EDUSessions and 3 keynote presentations delivered by renowned international industry leaders, with strategies and insights to continue to move your businesses forward. Learn More.
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 Serving Guests with Disabilities in the Attractions Business
This IAAPA online course explores how attractions employees can effectively serve guests with disabilities. Learn more. Disponible en Español.
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 Understanding Sexual Harassment in the Attractions Industry
This IAAPA online course explores the issue of sexual harassment in the workplace. Learn more. Disponible en Español.
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