Attractions Industry Training

Effective Strategies for Providing Exceptional Guest Service

In the attractions industry providing exceptional guest service is one of the primary responsibilities for all team members. This IAAPA course explores strategies for effectively communicating and responding to guests. Learn more.

Encuentro Virtual IAAPA 2021: América Latina - Recorridos de Atracciones

Viaje virtualmente por México para visitar seis atracciones únicas e innovadoras. Estos tours educativos, presentados durante el Encuentro Virtual IAAPA 2021: América Latina, ofrecen una mirada tras bambalinas de cada atracción. Conozca más.

*New Course* Emergency Response and Crisis Management at Your Facility

Attractions facilities are vulnerable to a host of potential crises ranging from natural disasters, financial crises, technological breakdowns, organizational crimes, and workplace violence or acts of malevolence. Learn effective strategies and resources to help you prepare, respond, and recover. Learn more.

*New Course* Engage and Entertain: Considerations For New Entertainment Programs

In addition to bringing your park to life with engaging and exciting experiences, live entertainment is a way to bring in new guests, additional revenue, and help manage capacity issues. This IAAPA online course will help you start preparing for a new live entertainment program. Learn more.

First Steps: Games Operations

This IAAPA online course is designed to help game employees with the skills they need to ensure guests have a positive experience. Learn more. Disponible en Español. 

First Steps: Guest Relations

This IAAPA online course introduces your employee to the concept of guest services and their critical role in delivering a quality guest experience. Learn more. Disponible en Español.

First Steps: Ride Operations

This IAAPA online course is designed to help ride employees with the skills they need in order to ensure guests have a safe and positive experience. Learn more. Disponible en Español.

First Steps: Safety

This IAAPA online course is designed to help employees with the skills they need in order to maintain a safe working environment. Learn more.

First Steps: Supervision

This IAAPA online course is designed to help train new supervisors on the skills they need in order to make a successful transition into their frontline management role. Learn more. Disponible en Español.

Food Safety: Foundations for Leading an Effective Food Safety Program

Food service managers and supervisors are tasked with maintaining important preventative programs to avoid risks and ensure the safety of guests and staff. This IAAPA course explores elements of an effective safety program and how to build a culture of safety in your food and beverage operation. Learn more.

Fundamentals of Effective Copywriting

Learn how to reach your target audience with a marketing message that enhances your brand, appeals to their interests, and distinguishes you from the competition. This IAAPA course introduces the fundamentals needed for effectively writing copy to market your products. Learn more.

IAAPA Expo | Virtual Education Conference 2020

Access content from the global attractions industry premier event that took place November 16-18, 2020. Even though we didn't come together in-person for IAAPA Expo in Orlando, we still brought IAAPA members together for a virtual conference full of insight and inspiration. This on-demand conference features 22 EDUSessions and 3 keynote presentations delivered by renowned international industry leaders, with strategies and insights to continue to move your businesses forward. Learn More.

IAAPA Expo Europe | Education Conference 2021

Now Available! Exclusive content from IAAPA Expo Europe 2021. For the first time ever, education conference sessions from IAAPA Expo Europe 2021 are now available exclusively on-demand. If you were unable to attend the event, you now have access to 11 EDUSessions on topics ranging from entertainment, marketing, facility operations, food and beverage, and more. Learn more.

IAAPA First Steps Bundle

Comprised of five separate self-paced courses, First Steps are intended to train employees on the skills needed to ensure guests have a safe and positive experience in your attraction. These courses are excellent for frontline employees, new hires or employees returning for the new season. Learn More.

IAAPA Security Training Course Series

This five-part series will provide a greater understanding of how to recognize and respond to critical incidents that range from suspicious behavior, hostile intruders, guest screening, and managing heightened emotions. Learn more.

IAAPA Virtual Conference 2021

2021 is a whole new world for the attractions industry. To help your attraction or facility prepare for this challenge, on April 7-8, 2021 IAAPA brought together industry leaders and top speakers for an IAAPA Virtual Conference featuring 12 EDUSessions and 2 Keynote presentations that focused on resilience and recovery. Learn More.

Managing Employee Safety Compliance

This IAAPA course focuses on the importance of training your employees to make safety a priority, identify risks, and use checklists for documentation and inspections. This is an excellent course for managers and supervisors in facility operations or maintenance, including FECs, large and small attractions, and theme parks. Learn more.

*Nuevo* Mes de la Seguridad IAAPA: América Latina y Caribe 2021

Más de veinte sesiones educativas con valiosas herramientas para promover y desarrollar una cultura de seguridad entre los integrantes de su equipo. Capacítese y manténgase actualizado sobre los estándares de seguridad, la operación y los procedimientos de mantenimiento. Conozca más.

Recruiting for the Attractions Industry: Elements of an Effective Job Posting

Building a successful team for your organization starts with identifying the necessary skills for the jobs and then communicating them effectively to potential candidates. This IAAPA course explains how to use job analysis to identify the necessary skills for positions in your organization and the elements of a well-written job description. Learn more.

Serving Guests with Disabilities in the Attractions Business

This IAAPA online course explores how attractions employees can effectively serve guests with disabilities. Learn more. Disponible en Español.

This course is in the process of being updated and is unavailable for purchase at this time.

*New Course* Sexual Harassment and Discrimination Prevention Training

This IAAPA course examines the issue of sexual harassment and discrimination in the workplace, and provides a variety of real-life scenarios in a typical attraction. Learn more.

The Importance of the New Employee Onboarding Experience

This IAAPA course examines the elements of a positive onboarding experience and why it’s important to the success of your new employees. This is an excellent course for Human Resources professionals, trainers, supervisors, managers, or teams that are a part of the onboarding process at your attraction. Learn more.

Understanding Your Sales and Inventory Reports

This IAAPA course will provide you with a basic understanding of sales and inventory reports, and how to use them to gain information for making sound decisions in your organization. This is an excellent course for first-time managers or supervisors in a retail or games operation. Learn more.

*New Course* Using Your Brand to Develop Effective Promotional Messaging

This IAAPA course will provide strategies for creating a message that aligns with your brand's voice, mission, and goals. This is an excellent course for newer attraction facilities, as well as facilities who might want a refresher on their branding skills. Learn more.