Course Description
Has conflict at work ever left you feeling overwhelmed and out of control? If so, you're not alone. Conflicts are a natural part of human interaction, but they don't have to lead to negative outcomes. In this course, you’ll unlock the secrets to managing your emotions and staying calm during conflict. First, you'll examine the impact of emotions on conflict resolution and understand why staying calm is crucial. Then, you'll discover a range of strategies to stay calm and collected, turning potentially destructive situations into opportunities for growth. After this course, you’ll have the skills to navigate conflicts with confidence, fostering a positive environment at work and beyond.
Course Objectives
- Examine the impact of emotions on conflict resolution
- Explore your brain's role in emotional responses and regulation techniques
- Practice strategies to stay calm during conflict
Details
CEUs: .50
Training Time: 10 minutes
Language: American English, Arabic, Brazilian Portuguese, Canadian French, Chinese (Mandarin), Chinese (Simplified), European French, German, Italian, Japanese, Latin American Spanish
Key Features: Video, Audio Narration, Supplemental Resources
