Online Home | My Account Attractions Industry Training Professional Development Product Catalog FAQs Shopping Cart Home > FAQs Frequently Asked Questions Question Answer This is my first time purchasing online courses from IAAPA. Where do I start? The first step is to register for a new account. As an IAAPA member, how can I access special member pricing? IAAPA members should enter their IAAPA Member # during account registration. Existing users can update your member # in the Edit Your Account section once you log into My Account. Once your account is updated, email IAAPA Education for membership verification. Include your Profile First and Last name as well as your Profile Email. Upon approval, membership pricing will be visible. Not an IAAPA Member yet? Learn about IAAPA Membership. I have an account, but I can't remember my password. How do I reset my password? IAAPA's online learning account is separate from your IAAPA member account. If you are an existing user, reset your password here. If not, please register for a new account. I bought a Professional Development Subscription. How do I access the included courses without additional fees? All courses listed on the Professional Development page are included with your subscription. Courses can be selected at any time during your subscription year. Simply add the course(s) to your cart and continue to check out. The subscription discount is automatically applied and you will receive an order confirmation detailing the discount. Where do I access the courses that I purchased? Once you have succesfully completed an order, courses can be found in the Files and Training section of My Account. Where can I find a history of my purchases? Once you have succesfully completed an order, a list of purchases can be found in the Order History section of My Account. How long do I have access to the courses that I purchased? Learners are given 90 days from the date of purchase to complete a course. After 90 days has expired, the course will no longer be available to launch, however, if completed, the certificate of completion will remain in your account. Refunds are not granted for courses not started or completed within 90 days. I am unable to launch the course in my Files and Training. If 90 days has expired, your course is no longer available. If the course has not expired and you experience issues when attempting to launch, please contact Online Course Support for assistance. There are no prices listed for purchase of bulk courses. Is special pricing available? Please contact IAAPA Education to discuss bulk pricing options. Will I receive a certificate of completion for each course? A certificate of completion is granted upon successful completion of each course. Included on the certificate is the learner's name, course name, date of completion, as well as the continuing education units (CEUs) assigned. How are continuing education units (CEUs) calculated? CEUs are assigned based on the typical amount of time a learner needs to complete a course. IAAPA CEUs follow this scale: 0-30 minutes = 0.50 31-60 minutes = 1.0 61-90 minutes = 1.5 91-120 minutes = 2.0 Will continuing education units (CEUs) earned from completed courses count torward IAAPA Certification? CEUs accumulated from completed courses will count toward our current certification programs. It is Important to note, IAAPA’s certification programs are evolving to an assessment based program, with a 2021 estimated launch date. For more questions about IAAPA Certification Programs contact Alissa DeMeglio at ADeMeglio@IAAPA.org. Don't see the answer to your question here? Email Rena Quinata at RQuinata@IAAPA.org.