Course Description
Getting Started: Visitor Relations is designed to help you with the skills you need to create a positive and enjoyable experience for our visitors. This course focuses on the six attitudes of hospitality, which are: Smile, Greet and Receive, Observe the Visitor, Ask and Suggest, Know the Answer and Friendly Farewell.
In addition, this course includes key reminders on how to work with our visitors, basic safety, the importance of keeping the facility clean, and teamwork. This 30-minute course includes integrated activities and a knowledge assessment to reinforce concepts. It's an excellent course for frontline employees, new hires, or those returning for the new season.
Course objectives
- Understanding how to introduce yourself to visitors
- Learn the 6 Attitudes of Hospitality
- Assist guests with questions, comments, or concerns
Course Details
Credit hours: .50
Duration: 30 minutes
Language: Spanish
Outstanding Features: Video, Interactive Quiz
Prices
| Member state |
Price |
| *Limbs |
$49 |
| *Student and Young Professionals Members |
$0 |
| Non-Members |
$99 |
*Log in to access IAAPA member pricing.
