Online Learning Home | My Learning Account Attractions Industry Training IAAPA Certifications Core Skills Training Product Catalog FAQs Shopping Cart Home > Attractions Industry Training the word Attractions Industry Training Designed with you in mind! Whether you're interested in self-development, training your frontline staff, new hires, or employees returning for the season, IAAPA offers valuable courses for all career levels. Our library of industry specific training courses cover best practices, trends, and insights for your attraction. All courses are available in English; some are offered in Spanish. Sample Courses IAAPA's excited about our new course offerings, and you will be too! Check out IAAPA’s free sample courses to see for yourself how relevant and valuable education for attractions professionals, by attractions professionals can be. Samples include a portion of the full training and provide you with a first-hand look at what learners can expect from IAAPA online courses. Take one for a free test drive today! Emergency Response and Crisis Management at Your Facility Foundations for Leading an Effective Food Safety Program Sexual Harassment and Discrimination Prevention Training *New* Bloodborne Pathogen Training for the Attractions Industry Do you and your team members know what to do in a work situation involving blood or other potentially infectious material? Does each member know where your attraction’s personal protective equipment currently is and how to use it? This IAAPA course identifies the necessary precautions and steps needed to effectively prevent exposure to bloodborne pathogens to ensure all team members stay safe. Learn more. *New* Creating and Maintaining The Guest Experience Team members need to know guests’ expectations before they can exceed those expectations and provide a “wow” experience. This IAAPA course details how to effectively go above and beyond in order to create lifelong fans of your attraction. Learn more. *NEW* Diversity, Equity, and Inclusion in the Attractions Industry An attraction’s most important asset is its people. When a workplace embraces diversity, equity, and inclusion (DEI), both its employees and guests thrive. This IAAPA course defines these terms and unpacks how choosing to integrate both diversity and inclusion makes it about choice, not just compliance, and why this benefits business. Learn more. Effective Strategies for Providing Exceptional Guest Service In the attractions industry providing exceptional guest service is one of the primary responsibilities for all team members. This IAAPA course explores strategies for effectively communicating and responding to guests. Learn more. *New* Efficient Food & Beverage Locations: Strategies for Increasing Throughput Understanding how to measure the performance of your food and beverage locations is crucial to the success of your operations. This IAAPA course will introduce you to strategies for measuring performance as well as how to leverage facility design, menu design, and guest ordering technology to help you achieve optimal efficiency, sales, and service goals. Learn more. Elements of an Effective Job Posting Building a successful team for your organization starts with identifying the necessary skills for the jobs and then communicating them effectively to potential candidates. This IAAPA course explains how to use job analysis to identify the necessary skills for positions in your organization and the elements of a well-written job description. Learn more. Emergency Response and Crisis Management at Your Facility Attractions facilities are vulnerable to a host of potential crises ranging from natural disasters, financial crises, technological breakdowns, organizational crimes, and workplace violence or acts of malevolence. Learn effective strategies and resources to help you prepare, respond, and recover. Learn more. Encuentro Virtual IAAPA 2021: América Latina - Recorridos de Atracciones Viaje virtualmente por México para visitar seis atracciones únicas e innovadoras. Estos tours educativos, presentados durante el Encuentro Virtual IAAPA 2021: América Latina, ofrecen una mirada tras bambalinas de cada atracción. Conozca más. Engage and Entertain: Considerations For New Entertainment Programs In addition to bringing your park to life with engaging and exciting experiences, live entertainment is a way to bring in new guests, additional revenue, and help manage capacity issues. This IAAPA online course will help you start preparing for a new live entertainment program. Learn more. First Steps: Games Operations This IAAPA online course is designed to help game employees with the skills they need to ensure guests have a positive experience. Learn more. Disponible en Español. First Steps: Guest Relations This IAAPA online course introduces your employee to the concept of guest services and their critical role in delivering a quality guest experience. Learn more. Disponible en Español. First Steps: Ride Operations This IAAPA online course is designed to help ride employees with the skills they need in order to ensure guests have a safe and positive experience. Learn more. Disponible en Español. First Steps: Safety This IAAPA online course is designed to help employees with the skills they need in order to maintain a safe working environment. Learn more. First Steps: Supervision This IAAPA online course is designed to help train new supervisors on the skills they need in order to make a successful transition into their frontline management role. Learn more. Disponible en Español. Food Safety: Foundations for Leading an Effective Food Safety Program Food service managers and supervisors are tasked with maintaining important preventative programs to avoid risks and ensure the safety of guests and staff. This IAAPA course explores elements of an effective safety program and how to build a culture of safety in your food and beverage operation. Learn more. Fundamentals of Effective Copywriting Learn how to reach your target audience with a marketing message that enhances your brand, appeals to their interests, and distinguishes you from the competition. This IAAPA course introduces the fundamentals needed for effectively writing copy to market your products. Learn more. IAAPA Expo | Virtual Education Conference 2020 Access content from the global attractions industry premier event that took place November 16-18, 2020. Even though we didn't come together in-person for IAAPA Expo in Orlando, we still brought IAAPA members together for a virtual conference full of insight and inspiration. This on-demand conference features 22 EDUSessions and 3 keynote presentations delivered by renowned international industry leaders, with strategies and insights to continue to move your businesses forward. Learn More. IAAPA Expo Europe | Education Conference 2021 Now Available! Exclusive content from IAAPA Expo Europe 2021. For the first time ever, education conference sessions from IAAPA Expo Europe 2021 are now available exclusively on-demand. If you were unable to attend the event, you now have access to 11 EDUSessions on topics ranging from entertainment, marketing, facility operations, food and beverage, and more. Learn more. IAAPA First Steps Bundle Comprised of five separate self-paced courses, First Steps are intended to train employees on the skills needed to ensure guests have a safe and positive experience in your attraction. These courses are excellent for frontline employees, new hires or employees returning for the new season. Learn More. *New* IAAPA Recruiting for the Attractions Industry Bundle Comprised of 3 separate self-paced courses, the Recruiting for the Attractions Industry courses are intended to train employees on the skills needed to successfully recruit the right employees for your attraction. These courses are excellent for Human Resources professionals, supervisors, managers, or teams that are a part of the recruiting process at your attraction. Learn More. IAAPA Security Training Course Series This five-part series will provide a greater understanding of how to recognize and respond to critical incidents that range from suspicious behavior, hostile intruders, guest screening, and managing heightened emotions. Learn more. IAAPA Virtual Conference 2021 2021 is a whole new world for the attractions industry. To help your attraction or facility prepare for this challenge, on April 7-8, 2021 IAAPA brought together industry leaders and top speakers for an IAAPA Virtual Conference featuring 12 EDUSessions and 2 Keynote presentations that focused on resilience and recovery. Learn More. Managing Employee Safety Compliance This IAAPA course focuses on the importance of training your employees to make safety a priority, identify risks, and use checklists for documentation and inspections. This is an excellent course for managers and supervisors in facility operations or maintenance, including FECs, large and small attractions, and theme parks. Learn more. Mes de la Seguridad IAAPA: América Latina y Caribe 2021 Más de veinte sesiones educativas con valiosas herramientas para promover y desarrollar una cultura de seguridad entre los integrantes de su equipo. Capacítese y manténgase actualizado sobre los estándares de seguridad, la operación y los procedimientos de mantenimiento. Conozca más. Mes de la Seguridad IAAPA: América Latina y Caribe 2022 Evento educativo donde los expertos en seguridad de la industria comparten las mejores prácticas para promover la seguridad en el diseño, construcción, operación, mantenimiento y supervisión de parques y atracciones, bajo los más altos estándares de seguridad. Conozca más. *New* Recruiting and Interviewing Techniques Successful hiring in the attractions industry means successful recruiting and interviewing. Learn techniques that will help you attract the best talent, eliminate obstacles and bias, and improve the candidate's experience. Learn more. *New* Welcoming Guests with Disabilities to Your Attraction Effectively serving guests with disabilities starts with focusing on the person, not the disability. Attractions team members provide the best experience to guests with disabilities when they know what words and actions are preferable. This IAAPA course teaches team members how to feel comfortable in safely and respectfully promoting the greatest level of service and accessibility for guests with disabilities. Learn more. Sexual Harassment and Discrimination Prevention Training This IAAPA course examines the issue of sexual harassment and discrimination in the workplace, and provides a variety of real-life scenarios in a typical attraction. Learn more. The Importance of New Employee Onboarding This IAAPA course examines the elements of a positive onboarding experience and why it’s important to the success of your new employees. This is an excellent course for Human Resources professionals, trainers, supervisors, managers, or teams that are a part of the onboarding process at your attraction. Learn more. Understanding Your Sales and Inventory Reports This IAAPA course will provide you with a basic understanding of sales and inventory reports, and how to use them to gain information for making sound decisions in your organization. This is an excellent course for first-time managers or supervisors in a retail or games operation. Learn more. Using Your Brand to Develop Effective Promotional Messaging This IAAPA course will provide strategies for creating a message that aligns with your brand's voice, mission, and goals. This is an excellent course for newer attraction facilities, as well as facilities who might want a refresher on their branding skills. Learn more.