Product Catalog

设施容易受到各种潜在危机的影响，包括自然灾害、财务危机、技术故障、组织犯罪，以及工作场所暴力或恶意行为。学习有效的策略和资源，帮助您做好准备、应对危机和事后恢复。

这个IAAPA在线课程旨在帮助员工掌握在工作环境中保持安全所需的技能。

这个IAAPA在线课程旨在帮助您掌握为客人创造积极愉快体验所需的技能。

该课程旨在帮助新主管培养成功过渡到前线管理角色所需的技能。

商品和产品摆放包括战略性地展示您的商品，以吸引游客购买并加强您景点的故事或主题。本课程讨论了视觉商品陈列的价值，以及您零售位置的设计如何增强客户体验并提高销售额。学习者将介绍六种策略，帮助他们在整个运营中进行产品摆放和展示。

该课程概述了节庆和特别活动的规划和设计过程，包括目标设定、创意会议、总体规划和执行。在整个课程中，您将获得有关预算、情景设置和与其他部门合作以成功执行景点特别活动的重要知识。

Ever-increasing complexity in the workplace means that effective communication skills are more important than ever. Peter Quarry outlines to Eve Ash the four key communication skills needed for survival.

Are you having a hard time finding and keeping employees in this employment market? Are your old tricks for recruiting not working anymore? In this session, we will explore 10 fun and creative ideas facilities are implementing to find, recruit, and retain staff.

Does your guest experience strategy have gaps? From the way that your guests’ expectations are set to the standards you expect from your staff and how the guest experience continues long after the visit, every touchpoint in the guest journey must be properly managed to ensure a well-oiled machine. In this fast-paced and entertaining session, you will learn 10 practical changes to your guest experience strategy that you can make right away and see immediate results. 

In this "do-it-today" pragmatic session F&B leaders can expect to hear about 24 ideas they can take back to their operation for immediate implementation to benefit their operation.