Course Description
Every customer is different! Explore how to help a sample of different challenging customer situations with a friendly, calm and professional approach including: an uncommunicative customer, a customer who is wrong, an indecisive customer, a rude customer, and a customer who isn"t familiar with the ins and outs of your product or service.
Course Objectives
- Persevere in difficult circumstances
- Develop your listening, questioning and other communication skills to help and build relationships with customers who are: reluctant to explain their needs, struggling to reach a decision, being impolite, unfamiliar with technical aspects of your product or service, or incorrect
Prices
| Member Status |
Price |
| *Member |
$24 |
| Nonmember |
$34 |
*Login to access IAAPA member pricing.
Details
CEUs: 1.0
Training Time: 50 minutes
Language: British English
Key Features: Audio Narration, Inline Activities, Video, Post-Assessment
