This course examines how attraction employees can respectfully and safely serve guests with disabilities. It explains what it means to use people-first language, as well as how to identify common barriers that guests will disabilities often face within the attractions industry so that employees know how to effectively provide excellent service, which sometimes means knowing how to best manage guests who are upset.
This 30-minute course includes real-life scenarios in serving guests with disabilities, including inline activities and a knowledge check to reinforce the concepts. This is a vital course for any team member, especially frontline employees, new hires, or employees returning for the new season.
- Define disability according to the Americans with Disability Act
- Understand what it means to use People First Language
- Examine the Dos and Don’ts for positive interactions
- Identify ways to provide and improve accessibility at your attraction
Training Time: 30 minutes
Language: American English
Key Features: Inline Activities, Video, Post-Assessment
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