Session Description
Front-line staff interact with your guests and leave a lasting impression - but what easy wins can you train out to these key team members to actually make a difference to your guests visit?
Hear from attraction industry managers on strategies they actually use to get the team on the ground to welcome guests and deliver a sense of hospitality through a warm and personal approach. Learn the top tips for front-line staff to give great guest service time after time. Front line staff are the face of your brand and if you want your brand to resonate with guests – these are the people to do it.
Whether it be ticket sales, ride operators, catering or retail team members – everyone in the front line can positively impact on a guests visit and gain your attraction the edge in making a guest’s day. Memorable attractions come out of memorable teams.
Speakers
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Andy Hygate, Operations Director, Pleasure Beach Resort
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Jens Gouwy, Operations Manager, Plopsa Group
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Iris Schmieder, MACK Akademie - Team Leader, Europa-Park GmbH & Co Mack KG
Details
CEUs: 1.0
Session Time: 31 minutes
Language: American English
Key Features: Recording of live presentation from IAAPA Expo Europe 09/23/2025
Prices
| Member Status |
Price |
| Member* |
$0 |
| Nonmember |
$99 |
*Login to access IAAPA member pricing.
