Guest Engagement Strategies for Games Operations

Course Description

This course will introduce you to strategies that will enable you to create a guest engagement program that empower your games employees and guests. After completing this course, you’ll be better equipped to develop and build a unique and fun guest engagement program at your attraction. You will understand why employee and guest engagement is essential for the business, learn how to effectively engage your employees and guests, and examine examples of a guest engagement program's success.

This 30-minute course includes inline activities, video, and a knowledge check to reinforce the concepts. This is a must-have course for games operations professionals who are interested in learning about strategies that have proven effective to increase guest engagement and participation with games at their facility

Course Objectives

  • Recognize the benefits of unique and fun guest engagement programs
  • Have a basic understanding of how to implement a guest engagement program through five key steps
  • Know how to assess the success of your guest engagement program


 CEUs: .50

 Training Time: 30 minutes

 Language: American English

 Key Features: Inline Activities, Video, Post-Assessment


Member Status Price
*Member $49
*Member - Student or Young Professional $0
Nonmember $99

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