First Steps: Merchandise Operations

Course Description

First Steps: Merchandise Operations is designed to help employees with the skills they need to ensure guests have a positive experience while shopping in retail locations in your attraction. This course focuses on opening, operating, and closing merchandise locations and how to be successful in your role. In addition, this course includes key reminders on working with our guests, basic safety, the importance of keeping the facility clean, and teamwork.

Course Objectives

  • Describe the role of merchandise operations at an attraction
  • Prepare merchandise locations to open and welcome guests
  • Explore best practices for maintaining the daily operation of merchandise locations
  • Identify general merchandise closing procedures


 CEUs: .50

 Training Time: 30 minutes

 Language: American English

 Key Features: Inline Activities, Post-Assessment, Video


Member Status Price
*Member $49
*Member - Student or Young Professional $0
Nonmember $99

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3 Month Access - Nonmember Price $99.00