Course Description:
This course will introduce you to the fundamentals of providing visitor service at attractions. Topics include the basics of visitor service, providing better service to visitors, and how to create lifelong loyalty among visitors. In each module, you'll learn best practices and examples of how to integrate a guest service strategy into your operations and team culture. When you incorporate these strategies into your daily routine, not only will visitors appreciate you, but you'll also feel the joy and satisfaction of creating memorable experiences for others.
This 60-minute course includes videos, inline activities, real-world scenarios, and knowledge checks to reinforce relevant concepts. It's an excellent course for any team member, especially frontline employees, new hires, or those returning to work in the new season.
Course Objectives:
- Define visitor service and explain why a strong service-oriented culture is essential for attractions
- Explore service behaviors that meet and exceed visitor expectations
- Recognise the importance of visitor complaints and know how to effectively address service failures
- Identify visitor loyalty and implement incentives to encourage repeat visits
Course Details:
Continuing Education Credits: 1.0
Training time: 60 minutes
Language: Chinese
Key features: Inline activities, videos, post-assessments
Price
| Member Status |
Price |
| *member |
$49 |
| * Students or young professionals |
$0 |
| Non-Members |
$99 |
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