Course Description
The best way to give customers great service is to understand their needs. Learn 6 listening techniques that will help you ascertain customer needs and problem solve effectively. In this course we discuss the distinction between listening and hearing. With all the distractions around us, sometimes it's difficult to be an effective listener. We'll demonstrate the vital importance of being a good listener in a customer service role. You'll acquire techniques to improve your listening skills and deliver customer service that both gains and retains customers.
The tips in this invaluable course will strengthen your listening skills so you can engage positively with customers and contribute to your company's ongoing success.
Course Objectives
- Discover how hearing is different from listening
- Identify and apply 6 techniques to become a better listener
- Integrate improved listening skills into your customer service best practices
Prices
| Member Status |
Price |
| *Member |
$24 |
| Nonmember |
$34 |
*Login to access IAAPA member pricing.
Details
CEUs: .50
Training Time: 29 minutes
Language: American English
Subtitles: American English
Key Features: Inline Activities, Video, Post-Assessment
