Course Description
Get up-to-speed on the skills required to provide excellent customer service. This course describes in detail the behaviors and characteristics utilized by professionals who excel in the field. We'll introduce you to the fundamentals of a service mentality and help you develop your skills in ownership, enthusiasm, empathy, responsibility, balance, adaptability and resiliency. You'll also gain the insight to conduct a personal self-assessment of your own service mentality.
After completing the course, you'll have a better understanding of your own behaviors and skills. As a result, you'll learn to sharpen these abilities, giving you a competitive edge in your customer service career. Complete the course quiz with a passing score of 80 percent and receive a certificate of completion.
Course Objectives
- Identify the 7 fundamentals of a service mentality
- Develop your skills in ownership, empathy, responsibility and more
- Asses your own service mentality as a customer service professional
- Identify and enhance your own behaviors and skills
Prices
| Member Status |
Price |
| *Member |
$24 |
| Nonmember |
$34 |
*Login to access IAAPA member pricing.
Details
CEUs: 1.0
Training Time: 37 minutes
Language: American English
Subtitles: American English
Key Features: Inline Activities, Video, Post-Assessment
