Ride Operations & Guest Engagement: It's Not Just About Service

Session Description

Guest engagement has always been a challenge, but it is even more challenging for a generation of employees more accustomed to text messages than the spoken word.  So what can you do about it? Engagement is more than a guest service issue - it is an issue that can impact the level of your facility's ride safety.  This session looks at the often overlooked tie between engagement and safety and offers strategies for improving engagement for your ride operations team.


  • Erik Beard, Managing Member and General Counsel, International Ride Training, LLC


 CEUs: N/A

 Training Time: 60 minutes

 Language: American English

 Key Features: Recording of live presentation from IAAPA Expo 


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