Session Description
Guest engagement has always been a challenge, but it is even more challenging for a generation of employees more accustomed to text messages than the spoken word. So what can you do about it? Engagement is more than a guest service issue - it is an issue that can impact the level of your facility's ride safety. This session looks at the often overlooked tie between engagement and safety and offers strategies for improving engagement for your ride operations team.
Speakers
- Erik Beard, Managing Member and General Counsel, International Ride Training, LLC
Details
CEUs: N/A
Training Time: 60 minutes
Language: American English
Key Features: Recording of live presentation from IAAPA Expo
Prices
| Member Status |
Price |
| Member* |
$0 |
| Nonmember |
$99 |
*Login to access IAAPA member pricing.
