Leadership Development - The Lost Art of Listening

Session Description

Listening is not a passive activity. It takes focus, thought, attention and an open mind. Listening is a critical skill that many of us have no formal training on, yet we are tested on it every single day. If you have ever had a misunderstanding with someone, chances are it was because one of you (probably both) didn’t listen as closely as you should have. If you lead a team, your ability to listen to your employees could be your competitive advantage. Why? Because every human being has a need to be heard, and a special bond Is created with those who will listen to us. 

Discover ways to recapture the lost art of listening by exploring the pitfalls of modern life and leadership and reviewing specific tactics to level up your leadership, relationships, and productivity. Plus, gain a greater understanding of your own listening opportunities and be challenged to practice and implement these new techniques.


  • Matt Heller, ICAE, Founder, Performance Optimist Consulting


 CEUs: N/A

 Session Time: 90 minutes

 Language: American English

 Key Features: Recording of live presentation from IAAPA Expo 2021


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