Course Description
Developing Trainer Skills is part of the Cutting-Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, and difficult people, among many other workplace hot button issues. In Developing Trainer Skills, Cutting Edge intern Dion is keen to develop his skills as a trainer; the first step is to inspire and ensure relevance, no matter what the topic. Serena advocates asking at the outset about participants needs and getting their attention straightaway. Sam feels his talent is listening to participants and tailoring his approach to individuals different learning paces. Dion stresses the importance of an encouraging and positive atmosphere, no shooting down of people's ideas and input. Carol advocates colorful, succinct speaking that raises people's energy levels and readiness to hear what's next. Sam cautions against being intolerant and impatient, while Steve recommends the necessity of never condescending to one's audience. Dion demonstrates the importance of respectful interaction and openness to feedback (despite momentarily becoming defensive when Steve challenges him).
Course Objectives
- Don't ignore audience needs, INSTEAD: Inspire and ensure relevance
- Don't drain energy, INSTEAD: Introduce session positively
- Don't be intolerant, INSTEAD: Be patient and respectful
- Don't be complacent, INSTEAD: Be open to feedback and grow
Details
CEUs: .50
Training Time: 20 minutes
Language: American English
Key Features: Audio Narration, Inline Activities, Post-Assessment, Supplemental Resources, Video
