Championing the Visitor Experience: ESG/DEIA Values and Guest Expectations

Session Description

Right now, guest expectations are changing. Guests expect the places they visit to embody their values and be a force for good by demonstrating a commitment to diversity, equity, inclusion and accessibility, as well as environmental and social goals. It's never been more important to create experiences designed for everyone to feel welcome, represented, and celebrated.  Don’t miss this opportunity to hear from respected industry leaders from cultural and commercial attractions as they share tangible examples of how their organizations are rising to the occasion to create a welcoming experience that their guests can see, hear, and feel.


  • Anthony Rivera, SVP, Hospitality & Operations, Georgia Aquarium, Inc.
  • Cathy Estelle, Director of Sales, California Academy of Sciences
  • Jeff Hornick, VP Attraction Design & Development, SeaWorld Parks & Entertainment
  • Jessica Van Dyke, VP Partnership Development, Event Network


 CEUs: N/A

 Training Time: 60 minutes

 Language: American English

 Key Features: Recording of live presentation from IAAPA Expo 2022


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