Product Catalog

This session provides a comprehensive approach to quality management of customer service in the context of an attraction.

Develop ways to protect your business from those seeking more than their fair share. Identify and address potential weaknesses in games and in operational procedures. Receive methods to detect and reduce theft from both guests and employees. Common scams will be described, and suggestions given on how to monitor social media to stay ahead of fast spreading new threats.

Not everybody actually knows how the working world works. That’s where Better Business Behavior comes in. Designed for entry-level professionals (and the occasional seasoned veteran who needs a bit of a refresher), this course is certain to have a positive impact on both attitude and productivity.

In this session learn how increase revenue in your beverage category through new and trending beverage types, create unique packaging and displays for more effective marketing and leverage the power of signature items through social media.

This webinar examines how theme parks can expand revenue beyond the pay-one-price model. Marie Weisbach shares research on dynamic pricing, premium experiences, and industry trends, offering strategies to boost profitability while enhancing guest satisfaction.

Accountability isn’t just a buzzword, it’s a critical leadership strategy that could mean the difference between high performance and high turnover. Join this session to learn how to how to hold others accountable to improve performance and drive results.

The IAAPA Europe Economic Impact Study provides the direct, indirect and induced economic impacts generated by the attractions industry at the regional and country level. IAAPA will share preliminary results from the latest report, followed by a discussion with leaders on things they wish they knew before making a capital investment. They will offer advice, tips and lessons learned to help you invest with confidence for your next business venture.

This session delves into the growing need for location-based experiences to offer immersive engagement that competes with in-home entertainment. By focusing on emotional connections rather than just technology, we'll explore techniques to seamlessly blend physical and digital realms, creating captivating experiences. Through collaborative efforts across disciplines and industries, we'll push design boundaries to maximize the potential of existing and emerging technologies, ultimately enhancing theme park attractions and driving visitor footfall.

With no shortage of setbacks through the pandemic, theme parks have succeeded and have overcome a tough marketplace. This panel will shed light on the realities that owners, operators, and investors should be aware of. Led by experts in the industry with a designer, operator and feasibility consultant, this session shares insights on what has been learned from resilient parks and attractions that weather the test of time and adapting to the ‘new normal’.

As we navigate through post-pandemic challenges, the spotlight on burnout has intensified, exacerbated by heightened expectations and increased workloads. Recognizing that burnout is intertwined with mental health, this session explores strategies to manage stress, foster positive relationships, and prioritize well-being. Additionally, we'll discuss leadership roles in identifying and addressing signs of burnout among team members, emphasizing the importance of holistic support for mental health in the workplace.