Product Catalog

En la industria de las atracciones, brindar un servicio excepcional a los visitantes es una de las responsabilidades principales para todos los miembros del equipo. Este curso de IAAPA explora estrategias para comunicarse y responder eficazmente a los visitantes.

This webinar provides a clear understanding of service animals under the ADA, including their distinction from emotional support animals and legal requirements for accommodations. It covers guest and employee rights, access to rides and attractions, workplace considerations, and proper etiquette. Attendees will gain practical insights to ensure compliance and create an inclusive environment in the attractions industry.

Prepare yourself for the unexpected and acquire invaluable skills in crisis management, response coordination, and ensuring the safety of both guests and staff during unforeseen events. Delve into real-world case studies and learn from proven best practices that enable effective communication, informed decision-making, and rapid adaptation in times of crisis. Join us to enhance your crisis management skills, boost your preparedness, and face unforeseen challenges with unwavering confidence and resilience.

Explore how integrating interactive walkthroughs to new or existing rides can transform and level-up these experiences. Exploring the utilization of technology and creativity, this session will showcase how integrating interactive design alongside a ride system can take an attraction to the next level.

As extreme weather becomes more common, theme parks must adapt. Operators from Efteling and Europa-Park share how they handle heatwaves, storms, snow, and floods through planning, technology, and clear communication to keep guests and staff safe.

Discover the secrets to successful launches by uncovering common pitfalls and mastering the details of implementation, from marketing to training. Gain valuable insights to ensure your new business, attraction, or product makes a lasting impression and achieves maximum return on investment.

Join us for an engaging session featuring a keynote speaker from TEEG, who will present the ten essential principles of child safety. Explore a comprehensive discussion on the laws and regulations governing the APAC markets, with a specific emphasis on upholding high standards of wellbeing for our young visitors.  Following the keynote presentation, this session will provide a valuable platform for FEC operators to share best practices and address industry challenges in roundtable setting. Engage in a moderated roundtable discussion with fellow operators, where you can exchange insights, learn from each other's experiences, and collectively contribute to the ongoing development of our industry.

What are Esports (electronic sports) and more importantly, what opportunities are there with adding them to your facility? Learn directly from leading Esports industry experts to understand the future of this competitive industry how you can incorporate into your family entertainment center (FEC) as an additional revenue stream.  

Discover how to significantly increase revenue from guests through creative pricing and packaging, upsells, membership, bundling, and on-site promotions. Then, understand how to capture customer preferences to increase consumer engagement and generate repeat revenue by utilizing data and digital marketing.

Expanding an FEC business can be exciting and essential for long-term success. Industry veterans Barry Zelickson and Jerry Merola will share key steps to determine when and how to grow. Learn how to assess market demand, development costs, and operational capacity to create a strategic expansion plan while managing risks.