In the attractions industry providing exceptional guest service is one of the primary responsibilities for all team members. Team members should be prepared to proactively anticipate needs, provide information, and resolve challenges to ensure an excellent experience for all guests, each and every time! This course explores strategies for effectively communicating and responding to guests.
This 30-minute course includes inline activities and a knowledge check to reinforce the concepts. This is an excellent course for any team member, especially frontline employees, new hires or employees returning for the new season.
- Recognize proactive and reactive customer service techniques
- Understand strategies for communicating effectively and appropriately with guests, considering cultural differences
- Know how to deliver successful service recovery
Training Time: 30 minutes
Language: American English
Key Features: Inline Activities, Post-Assessment
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