The New Frontiers of Accessible Tourism: The Importance of Training

Session Description

With accessible tourism becoming increasingly topical and urgent, join our expert panel as they highlight the associated challenges of delivering accessible tourism, and the importance of building fruitful national and international networks. Key to the discussion will be the value of training when it comes to ensuring managers and employees are equipped to deliver services in appropriate and respectful ways.

“Improving skills, opening the training on accessible tourism to university students, enabling destinations and public bodies to turn towards more sustainable and accessible ways of “organizing and selling” their touristic products will be keys to a quantitatively and qualitatively significant recovery of tourism and accessible tourism.” -Anna Grazia Laura, ENAT President


  • Ivor Ambrose, Ivor Ambrose, Managing Director

  • Anna Grazia Laura, ENAT European Network for Accessible Tourism, President ENAT

  • Marco Pizzio, AISM / ENAT, Head of Accessible Tourism & MICE

  • Riccardo Spinelli, University of Genoa, Professor of Management & Marketing


 CEUs: N/A

 Session Time: 60 minutes

 Language: American English

 Key Features: Recording of live presentation from IAAPA Expo Europe 2023


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