The Intersection of Guest and Employee Experience

Session Description

In many organizations, Operations and Human Resources are often seen as separate functions with separate goals. It is also well-known that the best guest experience begins with a thriving employee experience. But what if we blended them together?

What if you took your best initiatives toward improving guest satisfaction and loyalty and applied them to improve the same goals on the employee side? Conversely, what if you applied your company culture initiatives toward the guest experience? Examples will be shared from the real world and new ideas will rise to the surface that you can implement in your own operations. Attendees will leave this session inspired to explore new initiatives to drive their guest and employee experience.


  • Josh Liebman, Co-Founder, AttractionPros


 CEUs: N/A

 Session Time: 60 minutes

 Language: American English

 Key Features: Recording of live presentation from IAAPA Expo 2023


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