Taking the Madness Out of Birthday Parties: Tips for Managing Increasing Guest Expectations

Session Description

With consumer expectations at an all-time high, your events team needs the right tools to help them manage those expectations and prevent negative guest interactions. In this session, we'll discuss the pitfalls of misleading marketing and the importance of building consistency through every part of your birthday party experience. We'll also discuss tips to help hosts identify issues and de-escalate them before it's too late.


  • Sherry Howell, Brand Engagement Director, CenterEdge Software

  • Jenna Boyo, Manager, Planet Lazer Kelowna

  • Arron Williams, CEO, Play Abby Franchising Corp


 CEUs: N/A

 Session Time: 60 minutes

 Language: American English

 Key Features: Recording of live presentation from IAAPA Expo 2023


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