From Chaos to Calm: How to Master Crisis Communications

Session Description

While efforts are made to prevent incidents, it is inevitable that some may occur and escalate. In the eye of a storm, managing safety, evacuations, operations, stakeholder relations, policymaking, governance, HR, and communications all at once can be a daunting task. To prepare yourself for when these types of ‘storms’ hit, we invite you to join us for an enlightening session where our expert speakers will share their extensive knowledge in integrated crisis management. Presenting real-life scenarios from their own parks and providing a comprehensive blueprint for effectively handling crises. This session aims to demystify the challenges of crisis communications and equip you with the tools to manage crises with confidence.


  • Kris Biesemans, Studio Plopsa NV, Health, Safety & Environment & CSR Director Plopsa Group

  • Caitlin Dineen, IAAPA, Director, Global Communications

  • Neil Dwyer, Qiddiya Investment Company, Vice President - Operations, Six Flags Qiddya
  • Olivia Wyrick, Six Flags Qiddiya, Director of Water Theme Park Operations & Aquatics


 CEUs: N/A

 Session Time: 60 minutes

 Language: American English

 Key Features: Recording of live presentation from IAAPA Expo Europe 2023


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