Product Catalog

Guests expect the places they visit to embody their values and be a force for good by demonstrating a commitment to diversity, equity, inclusion and accessibility, as well as environmental and social goals. Don’t miss this opportunity to hear from respected industry leaders from cultural and commercial attractions as they share tangible examples of how their organizations are rising to the occasion to create a welcoming experience that their guests can see, hear, and feel.

Unlock the power of artificial intelligence with "ChatGPT Foundations: Your AI-Powered Virtual Assistant," the must-have course for nontechnical employees eager to explore AI and ChatGPT. This engaging course will guide learners through the essentials of using ChatGPT effectively, responsibly, and ethically to enhance productivity and streamline work processes. Through a series of informative videos and hands-on activities, participants will learn how to craft effective prompts, manage AI limitations, and adhere to ethical guidelines while harnessing ChatGPT's potential. Enrich your LMS offerings by including this essential course and help your workforce take the first step towards smarter, AI-driven solutions with ChatGPT.

Effective coaching is about helping all people reach their full potential in any area of their lives. For the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach.

Effective coaching is about helping all people reach their full potential in any area of their lives. For the manager as a coach, this means working with people to improve their performance at work. This course will help you to understand how to be an effective coach.

Este curso en línea de IAAPA explora el problema del acoso sexual en el lugar de trabajo.

Does your company’s mission reflect the employee experience? Many organizations prioritize customers while overlooking their teams. This IAAPA webinar explores how to create a people-first culture through leadership empathy, active listening, transparent communication, and inclusive decision-making. Learn strategies to enhance engagement, retention, and workplace culture by treating employees with the same care as clients. Watch now to discover how aligning mission with practice can transform your organization.

Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service experience so it is great marketing and it is an important way to stand out from your competitors. In this Consistent Sensational Service course, you will learn how to deliver sensational service consistently – with your words, tone of voice, body language, and especially your actions, every time, all the time. In this dramatized case study, Carol considers sensational service is all about definite action and punctuality, and that service providers have passion and exceed her expectations.

Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service experience so it is great marketing and it is an important way to stand out from your competitors. In this Consistent Sensational Service course, you will learn how to deliver sensational service consistently – with your words, tone of voice, body language, and especially your actions, every time, all the time. In this dramatized case study, Carol considers sensational service is all about definite action and punctuality, and that service providers have passion and exceed her expectations.

Learners are taught some strategies for dealing with customers that you think are shoplifting. This includes what to do when a customer enters the store, what to do if you witness shoplifting, what to remember when processing refunds, and more.

Your rare chance to get up close with CEOs at the top of their game. Discover what motivates them. How they innovate, bringing the new and fresh into play. You can quiz them with your own question too.