Product Catalog

In the understanding stage, esablished teams are more cooperative and trusting of each other, but there are specific challenges you must understand to help your team move through this stage. This course is part of the Team Building series, a series designed to help leaders manage their teams with team building activities at different stages of team development. In this course, you'll learn characteristics to identify in a team in the understanding stage and techniques that work best for managing a team during this stage. At the end of this course, you'll take away three activities you can use with your team for building communication and problem-solving skills to prevent your team from losing their momentum and plateauing.

Promoting good team cohesion has never been more difficult or more important. Employees are often spread out, sometimes on a global scale, making it a challenge to build truly unified and resilient teams. This course will examine team cohesion from an employee’s point of view. You’ll learn how to recognize good and bad team cohesion and see how conflict plays a vital role in cohesive teams. We’ll also give you some practical steps to take to improve cohesion on your team.

Good leaders are able to listen to the entire team’s input when making decisions. In this course, you will learn how to make decisions more effectively as a group.

Explore data-driven personalization in attractions, leveraging AI and dynamic pricing for enhanced guest experiences. Gain insights and practical tips for implementing successful strategies in your organization.

The best way to give customers great service is to understand their needs. Learn 6 listening techniques that will help you ascertain customer needs and problem solve effectively. In this course we discuss the distinction between listening and hearing.

Since the dawn of time, storytelling has been used to educate our communities and create long lasting memories that we can pass down to future generations. Stories draw us in, captivate us, and park themselves in our subconscious. Join us and learn the secrets behind crafting immersive experiences that leave a lasting impression on visitors.

Great customer experiences start with happy employees. This session explores low-cost strategies to empower your team, boost workplace morale, and enhance customer loyalty. Learn practical techniques to create a customer-centric culture and gain a competitive edge.

This webinar shares 21 key strategies to boost food and beverage profitability in attractions. Learn how to streamline menus, use fresh ingredients, optimize kitchen efficiency, and negotiate better vendor deals. Gain practical tips to cut costs, improve quality, and enhance guest experiences.

This session explores how attractions use off-hours experiences—like sleepovers, escape games, and VIP tours—to deepen guest engagement, boost revenue, and create lasting memories.

Long-term master planning strategy has always been a key part of the development of our industry. But how do we continue to master plans for a future that appears to change every day? How will the master plan change? Hear from TEA specialists as they answer these questions and more, helping you future-proof your approach.