Product Catalog

Every customer is different! Explore how to help a sample of different challenging customer situations with a friendly, calm and professional approach including: an uncommunicative customer, a customer who is wrong, an indecisive customer, a rude customer, and a customer who isn"t familiar with the ins and outs of your product or service.

This session will offer an in-depth exploration of the creation, design, and development of the world’s first indoor Marine Life Theme Park on Yas Island, Abu Dhabi, conceptualized and developed by Miral in collaboration with United Parks & Resorts. The discussion will also address both the challenges and opportunities encountered during the park's development and opening.

Learn how to increase food and beverage profits without sacrificing quality! This session explores strategies like menu engineering, labor cost control, and reducing cost of goods. Industry experts will share practical steps to optimize expenses while maximizing revenue.

Safeguarding your organization from security threats should always be a priority. This course provides an overview of security as it relates to protecting work, physical assets, intellectual assets and personnel.

Revise este contenido educativo para aprender junto a sus colegas y amigos sobre los temas que mejorarán la experiencia de los visitantes en su parque acuático, ideas para aumentar sus ingresos y recomendaciones de mantenimiento. Sesiones grabadas, presentadas en español y algunas más en portugués.

Set robust ground rules and agreements to promote a successful team culture with effective team dynamics to achieve high performance. Use SMART goals to motivate your team and track performance.

Discover the winning formula for engaging guests of all ages by combining content with interactive games, including live-action role-play (LARP) and augmented reality (AR). Learn from industry leaders as they share real-world examples and strategies for implementing these engaging techniques in museums and attractions.

This session explores how theme parks use data to shape and understand daily operations. By combining forecasting, guest tracking, and performance metrics, parks make smarter decisions on staffing, planning, and guest experience. A new cross-department data team supports this ongoing cycle for balanced results across the business.

This course focuses on proper sitting posture and safe lifting techniques to prevent workplace injuries and improve overall ergonomic health. Participants will explore the impact of poor body mechanics, identify risk factors for musculoskeletal strain, and implement strategies to maintain spinal alignment. The training emphasizes correct positioning, weight distribution, and movement patterns that reduce stress on the body during seated tasks and manual lifting. By applying these principles, individuals can enhance comfort, minimize fatigue, and decrease the likelihood of long-term injuries.

As the industry evolves, so do career opportunities for emerging professionals. In this IAAPA webinar, industry leaders share their career journeys, networking strategies, and leadership insights. Learn how to build connections, stand out, and advance your career. Whether you're starting out or aiming for growth, this session offers valuable advice for success in 2024 and beyond.